No Fix, No Fee

Our No Fix, No Fee policy means that if we do not possess the necessary technical knowledge or ability to resolve your problem, then no charge is made.

If we can resolve the problem, but are prevented from doing so, by formal request, or not allowing us to proceed with the work, then we charge for our time spent to that point.

If we are able to resolve the problem, but are prevented from doing so because you, the customer, does not possess the required software, drivers or product key, then we charge for our time spent to that point.

If we provide a clear and precise diagnosis of a failed component and you, the customer, decides not to proceed with the replacement of the component, then we charge for our time spent to that point.