PAYG Standard Premium
Access to Technical Engineers Yes Yes Yes
Log support requests via phone, email or online Yes Yes Yes
Discounted Hourly Support Rate Yes Yes
Support Benefits
Reduced Hourly Rate for On-Site Support Yes Yes
Competitive Hourly Support Rate Yes Yes
Unlimited Remote Support Yes Yes
Unlimited On-Site Support Yes
4 Hour Response Yes Yes
Server Monitoring Yes Yes
Support for Microsoft Server 2000/2003/2008 Yes Yes Yes
Levels of Service
8 x 5 Support (9am – 5pm Mon to Fri) Yes Yes Yes
10 x 5 Support (8am – 6pm Mon to Fri) No Yes Yes
24 x 7 Support Yes
Priority Support Yes Yes
Support for Microsoft Exchange Yes Yes Yes
Support for Microsoft SQL Server Yes Yes Yes
Installation of System Updates/Patches Yes Yes Yes
Full Monthly Support Reports Yes Yes
Installation of New Hardware Yes Yes
New Software Installations Yes
Quarterly PC Tune-Ups Yes Yes
Monthly PC Tune-Ups Yes
Support for Emails on Mobile Devices Yes
Free Critical Loan Equipment Yes
Server Monitoring Yes Yes
Custom Network/Server Monitoring Yes